Saturday, 28 March 2020

Not so anti-shine

Hmmmm....


These guys will be 16th 'Ishim' Siberian Regiment from 4th Siberian Division in Kolchak's army of 1919.

Update 10-04-2020

I ordered two more pots of Warpainter anti-shine from two different online suppliers.  Both arrived quickly but one of the new arrivals was also really gloss varnish.  The bottle on the right is the old style packaging, now empty.  The bottle on the left is genuinely matt varnish.  The two central bottles are gloss varnish with a matt varnish label. Note the liquid in the left-hand bottle is white-ish and the liquid in the centre two bottles is brown-ish.  If you get anti-shine that looks brown it is probably gloss.


I emailed Warpainter customer services in Denmark and quickly received a response.  They accepted the mistake, apologised and immediately dispatched me two new bottles free of charge.  They arrived a couple of days later.  Everyone makes occasional mistakes, these possibly came from a single mislabelled batch as I haven't has this issue before, but I usually find the mark of a good company is how they react when those mistakes occur.  I can't fault Warpainter's customer service from this experience, so top marks.  Thanks Peder.

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